- Frequently Asked Questions -
Welcome to the Luna Therapy Solutions FAQ page! Here you'll find answers to commonly asked questions about our services, scheduling, payment, and more. If you need further clarification or additional details, don't hesitate to contact us directly.
How do we schedule an appointment?
Do you offer virtual therapy sessions?
What can I expect during sessions?
Should I refer my friend or family member to therapy?
Can you prescribe medication?
No, I am unable to prescribe medication. If you require medication, I recommend seeing a licensed prescriber such as a Psychiatrist, Psychiatric- Mental Health Nurse Practitioner, or Primary Care Physician. If you need assistance finding a provider, I can help guide you in the right direction.
How do I know which type of therapy I need?
During your initial session, we will discuss your goals and challenges, and determine the best approach for your needs. Whether you need trauma recovery, coping skills for anxiety, or support with interpersonal skills, we will create a personalized treatment plan that works for you.
How long will therapy take?
Is therapy confidential?
How do I pay for therapy sessions?
Do you accept insurance?
Cancellation Policy
What happens if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule, we ask that you provide at least 24 hours’ notice. Cancellations made within 24 hours of the session may i incur a cancellation fee. We will work with you to reschedule your session as needed.
How do I fill out client forms?
For your convenience, all required forms will be accessible through your client portal once you schedule your appointment. Each therapy participant, including those in couples therapy, will need to complete their own forms.
If I need you to talk to another healthcare professional or my family about my treatment, how do I do that?
What is a Good Faith Estimate?
Where are you located?
In-person sessions are provided at 8603 Crownhill Blvd, Ste. 25, San Antonio, TX 78209 (El Cid Building, second floor, accessible by stairs). For teletherapy sessions, I use a secure HIPAA-compliant online platform, available to any Texas resident.
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f you have any additional questions or need more information, feel free to contact me.
If you're interested in starting therapy, you can fill out the New Client Interest Form, or contact directly via email at tristyn@lunatherapysolutions.com. Once your inquiry is received, I will follow up to schedule your first appointment and provide you with any further details.
Yes, I offer telehealth services for individual therapy sessions. Virtual therapy provides a convenient and confidential way to access therapy from the comfort of your home. I use secure, HIPAA-compliant video conferencing software to ensure your privacy. Once your first appointment is scheduled, you will receive an email with a link to our secure client portal where you can create your account and complete the intake paperwork. You will also receive a reminder email 24 hours before your session. A separate email will include the link to your online session. When you click on the link, you will be able to sign into the secure video session. The same link will be used for all future sessions, so you won’t need to worry about getting a new one each time.
The first session is an intake session, where we review our policies, answer any questions you may have, and discuss your history and what brought you to therapy. Over the next few sessions, we will work together to set personal goals for therapy and create a treatment plan tailored to your needs. As therapy progresses, your goals may change, and we can adjust your treatment plan to reflect new areas you may want to address. Sessions are typically 50-55 minutes long and scheduled weekly. However, depending on your needs, they may be scheduled bi-weekly or monthly. Throughout therapy, we will check in to ensure the frequency and focus of sessions align with your evolving goals.
Therapy is most effective when the individual seeking help is ready to make the decision for themselves. If you think a friend or family member would benefit from therapy, we encourage you to share the link to our website or provide them with our contact information. It’s important that the decision to start therapy comes from their own desire to seek support.
The length of therapy can vary greatly depending on your unique situation, goals, and the nature of the challenges you're working through. Some individuals may find that just a few sessions are enough to address a specific issue or develop certain coping strategies, while others may require more long-term support to navigate deeper or ongoing concerns. Therapy is a personal journey, and the timeline will be different for each individual. During our sessions, we will continuously assess your progress toward your goals. At regular intervals, we'll take time to discuss how you're feeling about your treatment, how you're responding to the techniques we're using, and any new challenges or changes that may have emerged. Based on these check-ins, we will adjust the treatment plan to ensure it remains aligned with your evolving needs and goals. For example, if you come in with a goal of managing anxiety, you might initially focus on learning coping skills and practicing mindfulness. Once you feel more comfortable with those skills, your goals may shift to deeper work on underlying thought patterns or emotional regulation. On the other hand, if you're dealing with trauma, therapy might take a longer path, allowing time to process complex emotions and experiences through techniques like EMDR or CPT, with each stage of the process requiring its own focus and pace. Ultimately, the goal is to help you achieve the outcomes you're hoping for—whether that's building resilience, improving relationships, managing mental health challenges, or simply gaining a deeper understanding of yourself. Together, we'll ensure that the pace and length of therapy are comfortable for you and effective in reaching your goals, with regular check-ins to guide us along the way.
Confidentiality is a cornerstone of the therapeutic process and a fundamental part of the trust between you and your therapist. I am committed to maintaining the privacy and confidentiality of everything discussed during your sessions. This allows you to feel safe and secure in sharing your thoughts, feelings, and experiences openly, knowing that your personal information will be protected. This includes verbal communication, written notes, records, and any other information related to your therapy. Whether it’s about your mental health, personal history, or any other sensitive matters, your privacy will be respected and maintained to the highest standards. Limits to Confidentiality While confidentiality is a fundamental principle, there are certain legal and ethical exceptions. These exceptions are in place to ensure your safety and the safety of others. These include: Risk of Harm: If there is a risk that you may harm yourself or others, I am required to take action to prevent harm. This may include contacting emergency services, emergency contact, or other appropriate individuals to ensure safety. Child or Vulnerable Adult Abuse: If there is any suspicion of abuse or neglect involving a child, elderly individual, or vulnerable adult, therapists are required by law to report this to the appropriate authorities. Court Orders: If you are involved in legal proceedings, a court may subpoena your therapy records. In such cases, I am required to comply with the court order. However, I will notify you if this occurs. Consultation with Colleagues: As part of our ethical practice, I may consult with a colleague to ensure the best care for you. In these cases, information shared is kept anonymous and is only discussed for the purpose of providing effective treatment. Your Rights You have the right to request information about your therapy, review your records, and request changes or corrections if necessary. You also have the right to control how your information is shared, including who may have access to your records and under what circumstances. Protecting Your Information I use secure methods to store and protect your information, both digitally and physically. Any records, including therapy notes, are stored in a secure, encrypted system that is only accessible to authorized personnel. I also take great care when using email or other communication methods, ensuring that sensitive information is shared securely. If you have any concerns or questions about confidentiality, please feel free to discuss them with me. I want to make sure you feel comfortable and fully informed about how your information is handled.
Payment is expected at the time of service. I accept the following payment options: Select insurance plans, credit/debit cards, HSA, and cash. For out-of-pocket clients, payment will be charged ahead of the appointment. I use Sessions Health, a secure HIPAA-compliant portal that processes payments through Stripe. You will receive a secure link via text to enter your credit card details, and payments will be processed through this system.
Luna Therapy Solutions is an in-network provider with several insurance companies, including: Cigna, Optum, UnitedHealthcare, UnitedHealthcare Shared Services (UHSS), GEHA, Oscar, Harvard Pilgrim, Oxford, UHC Student Resources, UMR, All Savers (UHC), Health Plans Inc, Surest (Formerly Bind), Aetna, Meritain, Nippon, Allied Benefit Systems, GEHA (UHSS), Trustmark, Trustmark Small Business Benefits, Health Scope, and Christian Brothers Services. To see if your insurance plan is covered you can check here: Alma Insurance Check All co-payments and deductibles must be paid at the time of service and will be determined based on your individual insurance policy. Keep in mind that your medical insurance represents a contract between you and the carrier, not between the carrier and us. I will submit a claim on your behalf for all services rendered. If your insurance fails to pay, then you remain responsible for all fees. Please remember that this, in no way, removes your obligation to pay any fees, or portion of fees not paid by your insurance carrier. If you are unsure of your insurance coverage, benefits, or the reimbursement process, I encourage you to confirm this information with your insurance provider before your first session. You can also check if your insurance plan is covered here: Alma Insurance Check For those with out-of-network insurance, many insurance companies offer reimbursement if you submit a receipt (superbill) for services. I can provide a superbill after full payment for services at the time of your session. Superbills are sent on a monthly basis, on or after the 15th of the month, and include all the necessary information for you to submit a reimbursement claim to your insurer for covered services. Please note: Luna Therapy Solutions does not submit insurance claims on your behalf. All reimbursement processes are the responsibility of the client.
Your appointment time is reserved specifically for you. If you are unable to attend or need to reschedule, please provide 24 hours’ notice. Cancellations made within 24 hours will be charged a fee ($50), unless we can reschedule the appointment within the same week. No-shows or cancellations after the session time are also charged a fee ($50). If I need to cancel within the 24-hour window, I will offer a no-charge late-cancel credit.
If you would like me to discuss your therapy or treatment with another individual, such as a therapist, medical provider, family member, or any other person involved in your care, I need written consent from you. This consent is obtained through an Authorization to Release Information form. The Authorization to Release Information form is a document where you explicitly grant permission for me to share certain details of your care with others. This can include sharing your treatment progress, any relevant mental health information, or discussing specific concerns related to your therapy. You have full control over the process and can specify what information is shared, with whom, and for what purpose. You can also set any limitations on the information you would like shared, ensuring your privacy is respected. This form is an essential part of protecting your confidentiality while still allowing necessary communication between your healthcare providers, family members, or others who are helping support your care. If you need to have a conversation with another provider or family member about your therapy, simply ask for the Authorization to Release Information form, fill it out, and return it to me. Once it’s completed and signed, I will be able to communicate with the individual or provider as specified in your authorization. Please feel free to discuss any concerns about this process with me. It’s important that you feel comfortable and confident with the sharing of your information.
Under Section 2799B-6 of the Public Health Service Act, healthcare providers and facilities are required to inform individuals who are not enrolled in an insurance plan, a federal healthcare program, or who are not filing a claim with their insurance, that they have the right to request a “Good Faith Estimate” of the expected charges for healthcare services. You have the right to receive a “Good Faith Estimate” detailing the expected costs of your medical care. This applies to individuals who do not have insurance or are not using insurance. Healthcare providers must provide an estimate for medical items and services, including associated costs such as tests, prescriptions, equipment, and hospital fees. You should receive this estimate in writing at least one business day before your scheduled service. You may also request a Good Faith Estimate from your provider before scheduling any healthcare service or item. If your final bill is at least $400 higher than your Good Faith Estimate, you have the right to dispute the charges. Be sure to keep a copy or photo of your Good Faith Estimate for your records. For more information about your rights regarding Good Faith Estimates, visit www.cms.gov/nosurprises.