Welcome to the Luna Therapy Solutions FAQs page!
Here you'll find answers to commonly asked questions about services, scheduling, payment, and more.
If you need further clarification or additional details, please contact directly via e-mail or New Clients form.
Scheduling & Appointments
How do I schedule an appointment?
Fill out the New Clients Form or email tristyn@lunatherapysolutions.com. I follow up to schedule your first session.
Can I attend therapy virtually?
Yes, individual sessions are available via secure, HIPAA-compliant telehealth. You'll receive portal access for forms and a recurring session link.
What should I expect during sessions?
The first session covers intake and goal setting. Future sessions (50–55 minutes) are tailored to your evolving needs and can be weekly, bi-weekly, or monthly.
How long will therapy take?
Duration varies. Some find clarity in a few sessions; others benefit from long-term support. We will regularly review your progress and adjust as needed.
Services & Scope
Can you prescribe medication?
No, but I can help connect you with a qualified prescriber or communicate directly with your prescriber to help you receive coordinated care.
What type of therapy do I need?
You and I will determine the best approach together in your first session, whether you're seeking help with trauma, domestic violence, anxiety, relationships, or other concerns.
Can I refer a friend or family member?
Yes—feel free to share our contact info or website. Just note, it is important they seek therapy on their own terms as therapy is most effective when the individual seeking help is ready to make the decision for themselves.
Payment & Insurance
What is the price of sessions?
Individual
15 Minute Consultation - Free
50 Minutes Individual Session - 130
90 Minutes Extended Session - 200
Relationship/Couples
90 Minutes Session - 150
How do I pay for sessions?
I accept certain insurance plans, credit/debit cards, HSA, and cash. Out-of-pocket payments are processed securely through Sessions Health.
I am in-network with with several insurance companies, including: Cigna, Optum, UnitedHealthcare, UnitedHealthcare Shared Services (UHSS), GEHA, Oscar, Harvard Pilgrim, Oxford, UHC Student Resources, UMR, All Savers (UHC), Health Plans Inc, Surest (Formerly Bind), Aetna, Meritain, Nippon, Allied Benefit Systems, GEHA (UHSS), Trustmark, Trustmark Small Business Benefits, Health Scope, and Christian Brothers Services.
Use the Alma Insurance Check to confirm coverage.
All co-payments and deductibles must be paid at the time of service and will be determined based on your individual insurance policy. Keep in mind that your medical insurance represents a contract between you and the carrier, not between the carrier and us. I will submit a claim on your behalf for all services rendered. If your insurance fails to pay, then you remain responsible for all fees. Please remember that this, in no way, removes your obligation to pay any fees, or portion of fees not paid by your insurance carrier.
Superbills can be provided for out-of-network reimbursement. Many insurance companies offer reimbursement if you submit a receipt (superbill) for services. I can provide a superbill after full payment for services at the time of your session. Superbills are sent on a monthly basis, on or after the 15th of the month, and include all the necessary information for you to submit a reimbursement claim to your insurer for covered services.
Please note: Luna Therapy Solutions does not submit reimbursement claims on your behalf. All reimbursement processes are the responsibility of the client.
What’s your cancellation policy?
Please cancel or reschedule with at least 24 hours' notice to avoid a $50 fee. Rescheduling within the same week may waive the fee. If I need to cancel within the 24-hour window, I will offer a no-charge late-cancel credit.
Privacy & Legal
You have the right to request information about your therapy, review your records, and request changes or corrections if necessary. You also have the right to control how your information is shared, including who may have access to your records and under what circumstances.
Is therapy confidential?
Communication and records are kept confidential. Exceptions include legal mandates, safety concerns, or abuse reports. Insurance claims may include a diagnosis that becomes part of your permanent medical record. In couples therapy, open communication is essential; therefore, I do not hold secrets between partners. I do not take sides or testify in custody matters, in accordance with the American Counseling Association and Texas licensing guidelines.
Can you talk to another provider or family member for me?
Yes, you control what is shared and with whom. If you would like me to have a conversation with another provider or family member about your therapy, simply ask for the Authorization to Release Information form, fill it out, and return it to me. Once it’s completed and signed, I will be able to communicate with the individual or provider as specified in your authorization.
What is a Good Faith Estimate?
Uninsured or self-pay clients are entitled to an estimate of expected charges before receiving care. If care exceeds $400 from the Good Faith Estimate, you have a right to dispute it. Learn more at cms.gov/nosurprises.
Logistics
Where are you located?
In-person sessions are at 8603 Crownhill Blvd, Ste. 25, San Antonio, TX 78209. Virtual therapy is available to all Texas residents.
How do I fill out forms?
All forms are provided via your client portal after scheduling. Each participant must complete their own set, and it must be filled out 24 hours ahead of the initial appointment, otherwise you will need to reschedule once you have completed the forms in their entirety.
Disclaimer Notice
Please read this disclaimer before using this website, scheduling an appointment, or relying on any content from Luna Therapy Solutions. By scheduling a consultation or session, you confirm that you have read and understand this notice. For details on privacy, click here.
Therapy Outcomes
Therapy outcomes depend on each client’s motivation, effort, and engagement. Couples therapy requires both partners to be committed to the relationship. Certain situations—like ongoing affairs, active addiction, or violence—may prevent effective couples work. In these cases, I will follow professional guidelines and provide appropriate referrals.
While many clients benefit from therapy, outcomes vary and cannot be guaranteed. Attending reluctantly or discontinuing therapy early may limit results. Statements on this site reflect general expectations, not specific results.
Product & Service Recommendations
Occasionally, I may recommend third-party resources based on positive experience or review. Luna Therapy Solutions does not receive kickbacks for referrals, but affiliate links may generate compensation. Always conduct your own research before making a purchase.
Limitation of Liability
I am committed to ethical care in accordance with the American Counseling Association (ACA) Code of Ethics. While I work to support your goals, I cannot guarantee specific outcomes.